#UPMC URGENT CARE COPAY UPDATE#
#UPMC URGENT CARE COPAY VERIFICATION#

UPMC has a Center for Engagement and Inclusion that is charged with executing leading-edge and next-generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more. Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC.

UPMC is an Equal Opportunity Employer/Disability/Veteran.

Licensure, Certifications, and Clearances:

Prior experience with Medipac, Epic, or other health records systems is preferred.

Knowledge of medical terminology is preferred.

Two years of experience in a medical / billing / fiscal or customer service function is preferred.

Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.

Completion of high school graduate or equivalent is required.

Schedule follow-up appointments within the practice at checkout.

Appropriately distribute / triage phone calls to other areas and / or clinical providers.

#UPMC URGENT CARE COPAY UPDATE#

Confirm and/or update patient registration information at checkout.Register patients in Biometrics (fingerprint recognition) program and explain benefits.Provide a warm greeting for all patients.Collect copayments and any other applicable patient payments at the point of service.Promote MyUPMC patient portal and assist patients in registration when applicable.

#UPMC URGENT CARE COPAY VERIFICATION#

Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.Assist patients in education of financial responsibility and connect them to advocacy resources as needed.Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.Schedule or connect patient to resources to schedule for ancillary services at checkout.Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.Help patients navigate the healthcare system by providing clear and understandable instructions.

Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. This position will work 3 – 12 Hour Shifts, with 4 days off per week! Urgent Care locations are open 8:00 AM – 8:00 PM, seven days a week and open on all major holidays.Ī Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. UPMC Urgent Care is seeking a full-time Patient Services Representative to float between its Hermitage, Franklin, Clarion, Monroeville, North Huntingdon, Robinson, Shadyside, Natrona Heights, and Wexford locations. This is a float position which will regularly support multiple locations.

Upmc urgent care copay